HOW DO I PLACE AN ORDER?
We’ve made ordering simple. There are a couple of ways to use our site to find and purchase what you need.
1. We have several ways to search: you can select one of the product categories pictured on our homepage. You can also shop by brand. If you know what you’re looking for, you can use our search box to locate the product. Or, you can select by product type. When you find the item that you are looking for, select it, enter the quantity that you need and click on Add to Cart and the item will be placed in your shopping cart. It’s that simple!
Once your order is placed, we will email a copy of your order as confirmation and, when your order ships, we will send shipping notification with tracking information.
IS THERE A MINIMUM ORDER SIZE?
We appreciate the trust you have in purchasing from our company. There are no minimum order charges when you buy from HardwareChimp.com.
DO I NEED AN ACCOUNT TO BUY FROM HardwareChimp?
An account isn’t required to purchase from HardwareChimp. When checking out, you can purchase using most major credit cards, PayPal or eCheck. If you are already a HardwareChimp customer, we have all of your needed info and purchases can be made on your existing account. We encourage everyone to register on our site.
WHAT ARE THE BENEFITS OF REGISTRATION?
When you register on our site, we will store your history and billing information, making it quicker and easier to purchase the next time that you visit us. Once registered, you can elect to receive periodic email updates and we will send you information about any special discounts or other promotions that we offer. Our online purchasing offers you the convenience of buying anytime and from anyplace. If you have a typical list of materials that you use, you can take advantage of our shopping list feature. Then, when you’re ready, you can call up your shopping list and order with a single click of the button – A Real Time Saver.
WHAT IS YOUR RETURN POLICY?
We will accept returns on products ordered from our website provided that the return is made within thirty (30) days of shipment with valid proof of purchase, and that the product is returned in its original condition. All returns are subject to a 20% restocking fee, and any credit issued will be less the original shipping and handling costs.
Damaged goods must be reported to us within two (2) business days to be eligible for replacement.
To return products, click on “Account” icon at the top right of our web page. Then, under the “Orders” tab, click on “Return Items?” which is located below the status of your order. You can also click on the order and click “Return” under the “Actions” section on your order (NOTE: the return buttons will not be visible for your order until it has shipped). Next, select the quantity of each item you would like to return, the reason for the return, the return action, and provide any comments regarding the return that may be helpful. Lastly, click “Submit Return Request” to transmit your request to our Customer Care Specialists.
After you have submitted your return request, a Customer Care Specialist will email you an RGA (Return Goods Authorization) document. This document will include two (2) pages. The first page is a label to be attached to the outside of the package you are returning (NOTE: this is NOT a prepaid shipping label). The second page includes item return information, and should be placed inside the box prior to shipping. You are responsible for all shipping and handling charges on returned items, and you bear the risk of loss during shipment; therefore, we strongly recommend that you fully insure your return shipment against loss or damage, and that you use a carrier that can provide you with proof of delivery for your protection.
It typically takes three (3) business days for an RGA (Return Goods Authorization) to be generated by our distribution facilities once we receive your request. After the distribution facility has received and inspected your returned material, it typically takes up to fifteen (15) business days to issue credit. Credit will be issued to the original payment method used on the purchase.
For defective returns, please refer to the manufacturer’s warranty included with the product or as detailed in the product’s description on our website.
HardwareChimp reserves the right to issue or deny credit on a case-by-case basis. This return policy is subject to change without notice.
PRODUCTS & SERVICES
WHAT TYPES OF PRODUCTS DO YOU OFFER?
· Architectural Grade Commercial Door Hardware
· Electronic Access Control
· Commercial Washroom Accessory Products
· Wide Selection of Security Integration Products
WHAT PRODUCT BRANDS DO YOU OFFER?
HardwareChimp distributes virtually all major brands of Door Hardware Security Integration and Washroom Accessories. Our online selection is made up of over 50,000 of the most popular items that are available to ship quickly. If you don’t find the item you need on our site, contact us and we can locate it for you via special order from our many affiliate branches located throughout the USA. Our web selection is steadily growing. So, check back often.
HOW MUCH IS SHIPPING?
HardwareChimp offers FREE shipping on all orders totaling $99 or more to the 48 contiguous US states for most of the products that we offer. Contact us for any special requests or special circumstances about your delivery needs.
WHAT SHOULD I DO IF I NEED SOMETHING THAT I DON’T SEE ON THE WEBSITE?
Just contact us via email, chat or phone. There’s a good chance that we will be able to find what you need.
WHAT IS THE WARRANTY FOR MATERIALS PURCHASED FROM HardwareChimp?
We are authorized distributors for the products that we sell. Specific warranties are provided by each individual manufacturer. Warranty information about any particular product can be found on the manufacturer’s website. As a distributor, we don’t warranty the products ourselves. However, we will assist you with your warranty claim. If you have any questions about products that you purchase from HardwareChimp, please contact us via email, phone or chat. We’re here to help!
HOW WILL MY ORDERS SHIP?
Typical hardware orders will be shipped via UPS, FedEx or USPS. Orders with oversized items will be shipped via LTL Freight, “tailgate delivery”. Recipient is responsible for unloading and the driver will not assist in unloading.
For many of our products, Hardware orders received prior to 11:00 AM Eastern Time will ship the same day. Others will ship on the following business day. Deliveries will be made during normal business hours (Monday through Friday 8:00 AM – 5:00 PM local time) to the designated address. Within the 48 contiguous United States, you can expect to receive your materials within 3-5 business days. We will send Tracking Information to you as received. Feel free to contact us anytime to request tracking assistance to locate your order.
WHERE WILL MY ORDER SHIP FROM?
HardwareChimp will ship your order from at least one of several distribution centers located throughout the United States. We always try to ship from the nearest location to you (based on the destination Zip Code).
WHAT IF I RECEIVE MY ORDER AND FIND DAMAGE?
Despite our best efforts, it is still possible that crates and materials can get damaged in transit. In the unlikely event that you discover damage, PLEASE follow these steps to facilitate the timely reporting and replacement of damaged material.
Upon arrival of your shipment, CAREFULLY inspect the package or Container for visible damage. If you see signs that the crate or the product is damaged, here’s what to do:
A. VISIBLE DAMAGE – Upon receipt.
1. Refuse Shipment
2. Write “DAMAGED” on the Bill of Lading or other receiving documents from the carrier.
3. Take PHOTOS that clearly shows the damage.
4. Notify HardwareChimp IMMEDIATELY to report the damage.
B. CONCEALED DAMAGE – Damage must be discovered and reported within 48 HOURS from time of delivery.
1. Take PHOTOS that clearly shows the damage.
2. Notify HardwareChimp IMMEDIATELY to report the damage.
Please Note: Damage reported within 24 hours has a greater chance of recovery and/or reimbursement. Please refer to the Terms & Conditions section of our website for further information.
Customer must note any freight damage on the receiving tickets or bill of lading and shall be responsible for filling claims with the delivering carrier. Damaged goods must be reported to the driver, noted on the bill of lading and should be reported to firstname.lastname@example.org within 24 hours of the delivery. If the package shows visible damage and you feel that all or most of the material is unusable, we recommend that you refuse the delivery in its entirety.